A week ago I moved into an apartment called DICAP. This past Saturday I moved out of DICAP into a place that I like much more. Here is the drama from my week in DICAP...
Sunday: Move in day. Internet doesn’t work but I decide to give it a day to see if it will work tomorrow. Woman #1 at the front desk tells me that this same thing happened to another guest. She says that this other guest took it to the shop downstairs and they fixed it. I make a note to myself to take it there on Monday if it doesn’t work.
Monday: Internet still doesn’t work. I first go to my neighbors to see if it’s just my computer that it doesn’t work for. It is. My neighbor comes over to try to figure it out and he has no idea. I take it to the place downstairs, and after 10min - he can’t figure it out. I go to a café where I email with Edward, my go-to computer guy, who says that it’s most likely a router problem, not a setting on my computer. I decide to try and see if Woman #1 will reset the router, because that is often a simple solution.
When I get back to the apartment, Woman #1 isn’t there, but Woman #2 is. Woman #2 says that resetting it isn’t possible, and she points to the router. The router is hanging out of a window into the stairwell. I tell her that it must be plugged in somewhere, and it must be possible to unplug it because it’s a fairly common solution to internet problems. Still skeptical, she says that she doesn’t have the key to the room where it’s plugged in. However, she will call someone to see if they can do it. I thank her and go on my way.
Tuesday: After I get back from volunteering, I ask Woman #2 if she had been able to reset the router. She says no. She called the person with the key and they didn’t come. “I hope they come today.” I say, and she agrees. She hopes so too. As I leave, Woman #3 appears, and asks what is going on. Woman #2 explains the situation, and then I add that if it isn’t resolved, I would like to just pay for the week and go live in a different place. I explain that one of the main reasons I had moved in there was because of the internet, and it’s the only place in all of Xela where it hasn’t worked. Upon hearing this, the tone of all future conversations change. I am instantly told that getting my money back (because I had already paid for the month) isn’t possible. They don’t have the money, she says, it’s already been sent away. But then, Woman #3 looks at Woman #2 and says, “Go do it now! Go reset the box!” And then they tell me to go and get my computer. I go upstairs to my room to get my computer and I place in on the main table. While I’m in my room they barge in (because they have keys to all the rooms) and hover around my computer that is in the living area. They look at it, to see that resetting the computer didn’t resolve the problem and then leave.
Wednesday: As I come back before lunch, Woman #1 stops me. She also wants to reset the router and wants to see my computer after she resets it. I go back up to my room to get the computer, and a few minutes later bring it down to the office to prove to her that it doesn’t work. At this point, I state again that I’m thinking of leaving and just paying for the week. Again, I am told that this is going to be very difficult. “The administration doesn’t ‘like it’ when people only stay for a week and the situation is very delicate.” I ask Woman #1 to ask the administration, and she promises that she will do what she can. She also decided to call the technician, to see if can come and fix my computer. She asks me to leave my computer, since I needed to go to the clinic that afternoon, so that he can swing by and look at it while I am out. At this point, I have decided that I want to leave this apartment and figure that if I don’t let the technician look at my computer that they won’t even consider giving my some of my money back. I leave my computer all afternoon at the apartment and the technician doesn’t show up.
Thursday: In the morning, while I’m at primeros pasos, I get a call from Woman #1. The technician is there, ready to look at my computer. Given that I told them that I would not be there in the morning, I didn’t leave my computer at the apartment. The technician and I make an appointment for him to come back at 5pm.
At 6:15pm, he isn’t there yet. Woman #2 comes into my room, again without knocking, to tell me that he’s not here yet. I thank her for all that she has done, but ask her to call him and tell him not to come. At that point, I just want to be able to move into a different apartment in peace. I tell her that I need to decide if I’m going to move into a different place, so that I don’t loose it. She says that she will try to reach him, but then says “but it’s not like you have anywhere to go, do you?” At 6:45, she comes back in to tell me that he is here. I have friends coming over for dinner at 7pm, and have been waiting for two hours. Which I was half expecting, but am still a little annoyed. He works on my computer and is unable to do anything. He plugs in a whole bunch of numbers that seem arbitrary and can’t figure it out. When my friends arrive, I thank him again for his help, Woman #2 for hers, and tell her that I’m most likely going to leave. She states that the administration said it wasn’t possible for me to get my money back, and I ask her if I can talk to them. She tells me that tomorrow (Friday) I can give them a call.
Friday: Before lunch, I pop into the office and ask Woman #1 if I can call the administration. She says that I can do it in the afternoon. I return 2 hours later, and ask Woman #2 if I can call the administration. She gives him a call and he doesn’t want to talk to me on the phone, but wants to make an appointment for Saturday at 10am. I decide that I will pack up to move before 10am, so after our meeting I can leave.
Saturday: I'm not surprised that at 10am the administration guy, Jose, hasn't shown up yet. At 10:15am, I decided to go down and see if he is coming. Woman #1 and #2, say that they are not sure, but we can't call him yet because it's a "delicate situation." At 10:45, I go down again to see if they can at least call him. If he's going to come, I'll wait, but if he's not I tell them that I'm leaving. He doesn't pick up when they call. I go to get a cup of coffee, as this was too much to deal with, without my morning coffee. When I get back 20min later, Women #1, #2, and #3 are there. They tell me that he hasn't come yet, and they really don't think that i'm going to get my money back. "The administration really doesn't like it when people stay a week and we don't allow that anyway." I have to remind them that they do, in fact allow people to stay for just a week. After saying this three times, they remember that they had told me that they do. We then have a 15min discussion, where I basically thank them for all of their help but tell them that I should only pay for what I used, that I would love to be able to give them a good recommendation and right now I can't, and that I don't understand why I can't just talk to the administration. I keep saying "I don't think that's too much to ask."
They then concede, and we call Jose. He picks up, I explain my situation to him and he agrees to refund me some of my money! He was so nice about it, I really don't understand all the politics behind it, but was just happy that it was over... and that i don't have to deal with Woman #1, #2, or #3 again.